Support
The contact information listed on this page is for technical support in Wacom Asia Pacific countries. For support in China, Hong Kong, Japan and other regions worldwide, please go to the region selector. We encourage you to read our Support FAQs for quick answers to common problems.
For support inquiries involving:
- product and system specifications
- hardware and software driver assistance
- installation or operation instruction
- assistance with bundled software
- problems with product use
For support inquiries involving:
- product defects and repair
- hardware difficulties
- replacement parts
Support
Find support contact information for your country:
The information on this page is for the Asia Pacific regions (Australia, India, Indonesia, Korea, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam excluding Japan, China and Hong Kong).
For support in China, Hong Kong, Japan go to the region selector.
Wacom Asia Pacific Contact Center (WAPCC)
Country |
Phone Number |
Language |
Business Hours |
Service |
|
| New Zealand | 9 9518328 | English |
Mon-Fri | 13:00-21:00 NZST |
Technical support & Prepurchase |
| Australia | 1300 092 266 (Toll free), 2 8999 4233 |
English |
Mon-Fri | 11:00-19:00 AEST |
Technical support & Prepurchase |
| Malaysia | 1-800-815612 | English |
Mon-Fri | 9:00-18:00 (Local time) |
Technical support & Prepurchase |
| Singapore | 800-1205558 | English |
Mon-Fri | 9:00-18:00 (Local time) |
Technical support & Prepurchase |
| Thailand | 001800120666407 | English |
Mon-Fri | 9:00-18:00 (Local time) |
Technical support & Prepurchase |
| Taiwan | (02)8227-8819 | Traditional Chinese |
Mon-Fri | 9:00-18:00 (Local time) |
Technical support & Prepurchase |
| Philippines | 2-5712412 | English |
Mon-Fri | 9:00-18:00 (Local time) |
Technical support & Prepurchase |
| India | 000-8000016355 | English |
Mon-Fri | 9:00-15:30 (Local time) |
Technical support & Prepurchase |
Support inquiry form (E-mail support is also available)
* Service is closed on Saturdays, Sundays and some local holidays.
Regional Offices
Wacom Australia Pty. Ltd (Australia)
Unit 8, Stage 1 Cumberland Green 2-8 South Street,Rydalmere NSW 2116 Australia
Tel: +61294226700
Fax: +61 2 9420 2272
Support inquiries should be made to the local Wacom office in Korea.
Wacom Korea Co., Ltd. (Korea)
25Fl DMC iaan Sangam 2nd Complex, 1653,Sangam-dong, Mapo-gu, Seoul , Korea , 121-270
Tel: + 82-2-557-3894
Email: support@wacomkorea.com
Regional Distributor Support
Support inquiries should be made to local distributor offices in these countries: India, Indonesia, Pakistan, Philippines, Thailand and Vietnam.
| India | ||
|---|---|---|
Unicorn Infosolutions Pvt. Ltd.New Delhi Office: Mumbai Office:
|
Trifin Information Technology Pvt. Ltd.Mr. Kushal Chadha |
Neoteric Infomatique Pvt. Ltd.Ms. Savita PaymodeTel: +91-22-32920619, 32980665 Email: savita.paymode@neoteric.co.in |
| Indonesia | ||
PT. DatascripMr. Pak HaliTel: +62-21-6125686 Email: hali@datascrip.co.id
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| Pakistan | ||
Texitech PakistanMr.Qamar RizviTel: +92-21-2572027 Mobile: +92-333-2387794 Email: qamar@texitech.com
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| Philippines | ||
American Technologies, Inc./BN Distributors, Inc.Mr. Bennie Salaum Mr. August Arienda
|
Challenge Systems, Inc.Mr. Nestor Punsalan |
|
| Thailand | ||
Sapura Marketing (Thailand) Ltd.Mr. Thanawat Surathanapaibul
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| Vietnam | ||
Do Hoa Co., Ltd. (Graphcomp)Mr. Kha Nguyen: Mr. Nam Pham: |
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